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You are here: Home > Learn > Return Policy

A Return Policy for Humans

If you have already read the policy, jump to the RMA request form.

Ergo Depot offers the most reasonable and client-friendly return policy in the market. We want our clients to be satisfied with their purchases and are committed to working with you to make that happen.

Below we have included the specific return policies for each of our manufacturers. Here are the basics:

  • All returns must be approved by Ergo Depot. Once approved, an RMA number will be issued along with a return shipping label. Clients may ship under their own shipping account, but a tracking number must be provided to Ergo Depot and the shipment must reference the RMA number. An RMA number is required for all returns regardless of shipping method.

  • Returns must be received in "like-new" condition and in the original factory packaging. Additional charges will apply if an item is received that is not in "like-new" condition or that is not in original factory packaging. Ergo Depot will provide a restocking fee quote for those returns without original packaging.

  • Items damaged beyond the expected wear from light use will incur an additional 20% fee to cover repairs or part-replacement. Extreme damage (did you set it on fire?) or complete desrtuction of an item will incur higher fees.

  • After a return has been fully inspected by our staff, a refund will be issued less shipping charges and any other restocking or damage fees. We typically process returns within 3 business days of receipt at our facility. Please allow up to 5 business days for your credit card provider to process the refund.

The following categories are not eligible for return:

  • Open Box / Warehouse Deals

  • Showroom Models

  • Orders shipped to freight-forwarders

Please contact Ergo Depot with any possible questions or concerns regarding returns before an order is placed. Please direct all return-related inquiries to returns@ergodepot.com

ACCESSORIES

We accept returns on all of our accessories, however, due to the nature of these products, we do charge a small restocking fee, in addition to return shipping charges.

SEATING

Chairs and seating are eligible for return within 30 days of original delivery to the customer.

The following seating terms only apply to single-chair orders that are shipped to the contiguous 48 United States.

Special order chairs, leather chairs, and orders with more than one chair will carry a 20% restocking fee in addition to shipping charges and possible damage fees. All returns from Canada will carry a 20% restocking fee in addition to all other fees.


Terms by manufacturer


HAG and Izzy Seating

No restocking fee for items returned in like-new condition, in original packaging. Return shipping costs will be deducted from refund. Standard inbound shipping on Capisco is $45. For all other HAG/Izzy chairs, contact customer service for shipping quotes at returns@ergodepot.com


Muvman

No restocking fee for items returned in like-new condition, in original packaging. Return shipping costs will be deducted from refund. Standard inbound shipping on Muvman is $40.


Humanscale Seating

No restocking fee for items returned in like-new condition, in original packaging. Return shipping costs will be deducted from refund. Please note that Humanscale seating ships nearly assembled, in very large boxes, and many carriers will charge an "over-sized fee" for shipping.

Please note, Humanscale ergonomic tools can be returned, but will incur a small restocking fee. This includes but is not limited to keyboard trays, lighting, foot rests, monitor arms, CPU holders, mice, etc.


Varier Seating

Varier seating will incur a 20% restocking fee due to the unique construction and design of Varier chairs. In addition, return shipping costs will be deducted from refund. Please contact customer service for shipping quotes at returns@ergodepot.com


Swopper by VIA Seating

Swoppers ship disassembled, however they are not designed to be taken apart by the end user. Thus, it is not typically possible to ship a return in the original packaging. Clients will be responsible for ensuring against shipping damage by obtaining appropriate return shipping packaging. Swoppers are subject to a 10% restocking fee in addition to return shipping charges. returns@ergodepot.com


VIA Other Seating

No restocking fee for items returned in like-new condition in original packaging. Return shipping costs will be deducted from refund. Please note that VIA seating ships nearly assembled in in very large boxes and many carriers will charge an "over-sized fee" for shipping.


Bambach and Salli Seating

No restocking fee for stocked items returned in like-new condition in original packaging.

Please note, most Bambach and Salli saddle seats are made-to-order specially and are subject to a 20% special order restocking fee. Return shipping costs will be deducted from refund, at a flat rate of $45.


Focal Upright Furniture Seating

No restocking fee for items returned in like-new condition in original packaging. Return shipping costs will be deducted from refund. Please contact customer service for shipping quotes at returns@ergodepot.com


ILOA Stool

No restocking fee for items returned in like-new condition in original packaging. Return shipping costs will be deducted from refund at a flat rate of $20.


HumanTool Saddle Seat

No restocking fee for items returned in like-new condition in original packaging. Return shipping costs will be deducted from refund at a flat rate of $14.


Adjustable height desk returns

All desks (including Jarvis, Float, AD Series, and Focal Upright) are eligible for a return within 30 days of delivery, subject to Ergo Depot approval.

Due to the unique shipping requirements of adjustable height work surfaces, we handle each return request on a case-by-case basis. There is no flat restocking fee on desks, though one may be assessed based on the circumstances and condition of the return. Additionally, return shipping will be deducted from the refund amount. Please contact returns@ergodepot.com for shipping quotes.

All returns must be received in "like-new" condition and in the original packaging. We ask that you please do not throw away any packing materials associated with the shipment. Because of the size and weight of some items, they are shipped via freight carrier and on pallets so delivery and pick up must be carefully coordinated. Any special delivery fees associated with a return will be deducted from refund amounts.

Please contact customer service with any questions about desk returns at returns@ergodepot.com


Jarvis

Jarvis frames will have a flat return shipping fee of $50. Please contact customer service for all Jarvis top ground and freight quotes and all other desk shipping quotes.


Rocket Mission Jarvis Tops

Due to our relationship with the designer of the Rocket Mission top, slightly different terms apply. Rocket Mission tops may be returned within 14 days of receipt, free of charge. Please initiate any returns through our customer service department at returns@ergodepot.com. For more detail, please visit the complete Rocket Mission return policy.


STIR Kinetic Desk

If purchasing a STIR Kinetic Desk, please see STIR's Terms and Condition's.


LifeSpan Treadmills and Bikes

Returns on treadmills, bikes, and other LifeSpan products will be accepted within 30 days of original receipt. Return shipping charges will be deducted from the refund amount at a flat rate of $190. All returns must be received in "like-new" condition and in the original packaging.


International Orders returns

Ergo Depot does not accept returns or exchanges on any orders shipped to a freight-forwarder for international delivery.

Returns on orders shipped to, or returning from Canada carry a 20% restocking fee in addition to any other fees.




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