Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Ergo Depot, LLC. The collective work includes works that are licensed to Ergo Depot, LLC. Copyright 2003-2009, Ergo Depot, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ergo Depot, LLC or purchasing Ergo Depot, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ergo Depot, LLC or to purchase Ergo Depot, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ergo Depot, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Ergo Depot, LLC used in the site are trademarks or registered trademarks of Ergo Depot, LLC.
Sales Tax
We are headquartered in Oregon. The state of Oregon does not levy sales tax on product purchases. All sales of products on this site are perfected in the state of Oregon. If you believe you are liable for local sales tax on your purchase from this site, it is your responsibility to submit such sales tax to the applicable taxing authority in your jurisdiction.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Ergo Depot, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Ergo Depot, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Ergo Depot, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Ergo Depot, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Ergo Depot, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Ergo Depot, LLC product is mistakenly listed at an incorrect price, Ergo Depot, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Ergo Depot, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ergo Depot, LLC shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Ergo Depot, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Ergo Depot, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Ergo Depot, LLC.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Oregon, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Ergo Depot, LLC products) shall be in the state or federal courts located in Multnomah County, Oregon. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Ergo Depot, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Ergo Depot, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Ergo Depot, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Indemnification
You agree to indemnify, defend, and hold harmless Ergo Depot, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Returns
"No Hassle" Return Policy
Ergo
Depot offers the most reasonable and client-friendly return policy in
the market. Below we have included the return policies for each of our
manufacturers. We will accept returns within 30 days of original
receipt**. All returns must be approved by Ergo Depot and a return
authorization number must be issued prior to return shipment. Returns
must be received in "like-new" condition and in the original factory
packaging. Additional charges will apply if an item is received that is
not in "like-new" condition or that is not in original factory
packaging. After a return has been fully inspected by our staff,
refunds will issued less shipping charges and any other possible damage
fees. Please allow up to 5 business days for your credit card provider
to process the refund. Please direct all return-related questions to sales@ergodepot.com.
**Sorry, but we do not accept returns
on Open-Box Specials/Demo chairs, parts, or any Ergo Tools (foot rests,
monitor arms, lighting, keyboard systems, computer peripherals, etc).
**These terms only apply to single-chair orders that are shipped within
the United States. Special order chairs, leather chairs, and orders
with more than one chair, will carry a 20% restocking fee in addition to
shipping charges and possible damage fees. All returns from Canada will
carry a 20% restocking fee in addition to all other fees.
HAG and Izzy Seating
HAG
and Izzy seating can be returned within 30 days of original receipt.
The only charges incurred will be outbound and return shipping. The
items must be returned in the original factory packaging and in
"like-new" condition. Additional charges will be deducted from a refund
if a return is not in "like-new" condition or if the item is not
returned in factory packaging. Once the return has been fully inspected
by our staff a refund will be issued less shipping charges and any
other additional fees.
Humanscale
Humanscale seating can be
returned within 30 days of original receipt.
The only charges incurred will be outbound and return shipping. The
items must be returned in the original factory packaging and in
"like-new" condition. Additional charges will be deducted from a refund
if a return is not in "like-new" condition or if the item is not
returned in factory packaging. Once the return has been fully inspected
by our staff a refund will be issued less shipping charges and any
other additional fees.
Humanscale ergonomic tools cannot
be returned. This includes but is not limited to keyboard trays,
lighting, foot rests, monitor arms, CPU holders, mice, etc. Ergo Depot
does not accept returns on any ergonomic tools or accessories.
Varier Seating
Varier
seating can be returned within 30 days of original receipt. Due to the
unique construction of and design of Varier chairs, all returns for
Varier seating will incur a 20% restocking fee in addition to outbound
and return shipping charges. The
items must be returned in the original factory packaging and in
"like-new" condition. Additional charges will be deducted from a refund
if a return is not in "like-new" condition or if the item is not
returned in factory packaging. Once the return has been fully inspected
by our staff a refund will be issued less shipping charges and any
other additional fees.
VIA Seating
VIA
seating can be returned within 30 days of original receipt.
The only charges incurred will be outbound and return shipping. The
items must be returned in the original factory packaging and in
"like-new" condition. Additional charges will be deducted from a refund
if a return is not in "like-new" condition or if the item is not
returned in factory packaging. Once the return has been fully inspected
by our staff a refund will be issued less shipping charges and any
other additional fees.
Neutral Posture Seating
Neutral
Posture chairs can be returned within 30 days of original receipt. All
Neutral Posture returns will incur a 20% restocking fee in addition to
outbound and return shipping amounts. The
items must be returned in the original factory packaging and in
"like-new" condition. Additional charges will be deducted from a refund
if a return is not in "like-new" condition or if the item is not
returned in factory packaging. Once the return has been fully inspected
by our staff a refund will be issued less shipping charges and any
other additional fees.
Interstuhl Seating
Interstuhl
chairs can be returned within 30 days of original receipt. All
Interstuhl returns will incur a 20% restocking fee in addition to
outbound and return shipping amounts. The
items must be returned in the original factory packaging and in
"like-new" condition. Additional charges will be deducted from a refund
if a return is not in "like-new" condition or if the item is not
returned in factory packaging. Once the return has been fully inspected
by our staff a refund will be issued less shipping charges and any
other additional fees.
Adjustable height work surface returns
Due to the unique shipping requirements of adjustable height work surfaces, each return request will be handled on a case-by-case basis. We will accept work surface returns within 30 days of delivery with no restocking fees. Outbound and return shipping will be deducted from the refund amount. All returns must be received in "like-new" condition and in the original packaging. We ask that you please do not throw away any packing materials associated with the shipment. Because of the size and weight of these items they are shipped via freight carrier and on pallets so delivery and pick up must be carefully coordinated. Any special delivery fees associated with a return will also be deducted from refund amounts.
Please inspect all items for damage before the carrier departs your location. Freight damage claims must be filed with the carrier within 24 hours of receipt. Ergo Depot will work with our clients as much as possible to facilitate any damage claims with the freight provider.
Changes or cancellations
Once an order is
placed on our website we will do our best to accommodate changes within
24 hours. This includes address changes and specification changes.
Because we strive to get items to our clients as quick as possible the
window for altering an order is very small. If an order has been placed
at ErgoDepot.com it is immediately eligible for cancellation fees or
change fees depending on how far along the item is in the order entry
process. Our cancellation fees or change fees will never be more than
the amount billed by the product manufacturer. Please make sure all
specification information and address information is correct before you
place your order and do not hesitate to contact Ergo Depot with any
questions.
Shipping
All items qualify for free shipping to the lower 48 United States. We will gladly ship to Hawaii, Alaska, and Canada, for an additional charge. Our cart and checkout page offer an estimated FedEx International Ground quote for Canada*. Depending on location and product, your order may qualify for "free shipping" to Canada. Please contact us if you would like a customized quote or if you need information regarding shipment to Alaska or Hawaii.
*FedEx International Ground quotes do not include GST, brokerage fees, or any other fees. The client will be responsible for any additional fees associated with the order upon import into Canada. Contact our service representatives with any questions.
Delayed and Damaged Shipments
Please
note that all lead times provided are only estimates. We make every
effort to work closely with our manufacturers to ensure timely and
accurate delivery of your items. Occasionally, manufacturing delays
can occur and we will do our best to notify you of extended lead times
and to "rush" orders as soon as stock becomes available.
All damaged shipments must be addressed with the carrier
within 48 hours of receipt. Please inspect and document any damages
that may have occurred in transit. Images of damaged packaging and
contents will be very helpful in the resolution process. Ergo Depot
will help in the facilitation of your claim in any way we can.
Manufacturer Warranties and Claims
Seating
and Ergo Tools products are warranted to the original user to be free
from design, material, and workmanship defects. Warranty claims can be
filed directly with the manufacturer or you may contact Ergo Depot and
we will do all we can to help communicate with the manufacturer and
facilitate the claim. Claims will be resolved according to the
policies of the manufacturer. In
many cases, replacement parts will be sent to repair damaged items and
repairs will need to be performed by the end user. In the case that a
repair cannot be made by the user, the manufacturer's standard warranty
repair policy will be utilized.
Third-Party Links
In an attempt to provide increased value to our visitors, Ergo Depot, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Ergo Depot, LLC, Ergo Depot, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Ergo Depot, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Ergo Depot, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
150% Low-Price Guarantee
A full description of our low-price guarantee can be found by clicking the link in the left navigation menu. Please note this guarantee only applies to advertised prices by authorized dealers. We will do our best to meet or beat any quote issued by another authorized dealer.
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